Please
review the postings below, if you would like to apply simply
stop by the dealership and fill out an application. Thank you
for your interest in working for Carolina Harley-Davidson/Buell.
Sales
Associate :
Summary
Description :
Provide prompt, dependable, high quality, vehicle sales
to customers by using current proactive feature benefit
sales techniques.
Key
Result Areas:
Motorcycle Sales
Customer Service
Major
Duties and Responsibilities:
1. Sales Associate
Attain new and used sales quotas as agreed upon with
the sales manager.
Use floor time effectively to meet customer needs
and solicit sales of all products.
Present the features of all products to customers
along with their benefits.
Show each customer advantages of products over competing
brands.· Maintain the computerized inventory
control system along with net profit objectives, which
eliminate the possibility of “lower than anticipated”
profits.
Cross sell additional parts, accessories, HOG memberships,
F&I products, Warranties & service contracts
etc. with all new and used vehicles.
Maintain profit margin objective for all vehicle sales.
Follow procedures to ensure timely and proper completion
of all paperwork.
Follow procedures for quick and efficient handling
of warranty items, including tagging and proper storage
of these items.
Introduce new customers to the service, parts, general
merchandise and F&I departments and their personnel.
2. Customer Service
Follow the C.U.S.T.O.M. sales process.
Greet customers immediately, in a courteous and friendly
manner.
Handle telephone transactions quickly, and courteously.·
Ensure customers are properly qualified for needs, wants,
and ability to buy.
Practice a feature / benefit selling methodology
so that all customers receive consistent treatment when
doing business.
Use a common and consistent quotation methodology
for vehicle sales, trade-ins and purchases.
Conduct a road test, and pre-delivery inspection
prior to delivery to customer.
Ensure the delivery to customer is an “EVENT”
which endears the customer to the dealership.
Contact customers using mailing lists, tickler files
and personal follow-up to encourage additional sales
and ensure customer satisfaction.
Handle customer complaints reasonably, showing empathy
and a positive attitude, and demonstrate our commitment
to “Make Things Right”.
Attend training sessions to keep current with sales
techniques and sales department issues.
Treat all employees and customers fairly, courteously,
and with dignity.
Model superior customer service behavior for all sales
personnel by maintaining positive relationships with customers,
employees GM and owner(s).
Remain current with all Sales department training available
by reviewing ProSell & P.A.C.E. tapes and attending
seminars, workshops, and other related training programs
assigned by the Sales Manager.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Meet or exceed sales quotas on a regular basis.·
Continually learn more about the products and services
you sell. Stay current on motorcycle trends and selling
features.
Qualifications
& Job Requirements:
Must have a valid NC Driver’s License with current
Motorcycle Endorsement.
Must have the ability to get along with a broad customer
base. · High energy level.
Excellence communication skills and demonstrated “closing
skills”.· Knowledge and experience with sales
of Harley-Davidson/Buell motorcycles, and other products
sold by the dealership, or the demonstrated ability to
quickly learn them.
Must be able to work effectively with all areas of
the dealership to maximize both the buying experience
for the customer and the profitability of the dealership.
Physical Demands:
The noise level in the work environment is occasionally
loud.
Occasionally requires the ability to balance and push
an 800 lb. motorcycle.
Spend the majority of the day on your feet.
If
you are interested in this position, please email your resume
here.
